Shoppers are done with generic things. They expect brands to know them – what they like, when they want it, and how they shop.
But here’s the pain point: most businesses still treat every customer the same.
IoT changes that. It helps brands turn raw data into real-time, personalized experiences from smart shelves to tailored recommendations.
In this article, we’ll break down how IoT is reshaping customer engagement, with real examples, tips, and ideas you can use.
IoT (Internet of Things) in retail refers to everyday devices — think sensors, beacons, smart shelves, and even connected dressing rooms — that collect and exchange data to improve the shopping experience.
But it’s not just about gadgets. It’s about what they do with the data.
They track behavior, monitor inventory in real-time, and even adjust in-store lighting based on foot traffic. The goal? Create personalized experiences that feel seamless to the customer and insightful for the brand.
📌Example: Target uses IoT-enabled inventory systems that update stock levels in real time. This lets them automatically alert staff when shelves need restocking before customers even notice.
The global IoT in retail market size is projected to grow from $57.30 billion in 2024 to $350.85 billion by 2032, exhibiting a CAGR of 25.4% during the forecast period. While that is a reason enough to invest in it, here are some more benefits that follows:
IoT devices collect data from in-store sensors, apps, and wearables to deliver tailored recommendations, offers, and experiences.
This is the need of the hour given the fact that 89% of marketing decision-makers consider personalization essential for their business’s success over the next three years
📌Example: Smart mirrors at Rebecca Minkoff stores let shoppers browse inventory, request sizes, and get style suggestions — all personalized based on their interactions
59% of online shoppers believe that personalized stores make finding interesting products easier. That’s where IoT taps into behavior beyond screen clicks — like how long someone lingers at a product or what they pick up and put back. This powers smarter suggestions.
📌Example: Nike’s flagship stores use RFID technology to detect which items shoppers are interacting with, helping recommend similar styles and sizes in real time.
IoT removes friction – long lines, out-of-stock signs, and frustrating store layouts – by enabling real-time adjustments.
📌Example: Decathlon uses smart RFID checkout, where you just drop items into a basket — and the system auto-calculates and processes payment.
Sensors monitor stock levels and customer demand, reducing waste and increasing on-shelf availability.
📌Example: Walgreens uses IoT to monitor medication stock across locations and send predictive refill alerts to customers.
💡 Pro Tip: Don’t assume all insights are actionable. Pair IoT data with voice-of-customer feedback and user insights to make smarter design or product decisions.
While the concept sounds futuristic, many retail giants and innovators are already using IoT to personalize shopping in powerful ways. Here are some standout examples:
In select Nike stores, RFID-tagged items automatically display on a smart mirror when you enter the fitting room. The mirror then recommends matching shoes or accessories and lets you request other sizes without leaving the room.
Why it matters: It creates a seamless, personalized experience that reduces the effort needed from both customers and staff.
Using smart devices and AI, Sephora scans a customer’s skin tone to recommend personalized foundation shades. Some locations also use IoT-enabled devices to assess moisture levels and provide skincare suggestions.
Why it matters: It blends data with beauty, making shoppers feel seen — literally — and catered to in an intimate way.
Walmart uses IoT sensors and robots to monitor inventory, track freshness of food, and automate restocking. This also allows for better personalization on their app and website based on store-level availability.
Why it matters: It ensures customers always get what they need — online and offline — based on local demand and supply.
🔍Did you know? 🧊 Coca-Cola’s vending machines are smart AF. They collect data on what drinks people buy and when, and can even change prices dynamically based on demand, time of day, or weather.
Ready to dip your toes into the world of IoT? Here’s how retailers can begin implementing IoT tech to enhance customer engagement:
You don’t need to build a smart store overnight. Begin by analyzing existing customer behavior — like browsing history, purchase patterns, and mobile app usage.
Example: An online clothing brand might notice repeat purchases of workout gear in January. Use this insight to push seasonal bundles or IoT-connected wearables that track fitness goals.
Upgrade to systems that can support IoT sensors — like smart shelves, digital signage, or connected POS systems. Make sure your data pipelines are secure and scalable.
Pro Tip: Look for modular solutions that can grow with your business. You don’t have to go all-in from day one
IoT shines when paired with location. Use beacons or geofencing to deliver personalized messages when customers walk by your store or enter a specific aisle.
Example: A grocery app can push a discount on oat milk when a user steps into the dairy aisle — because it remembers they buy it every week.
Connect smart devices to capture post-purchase feedback. Think IoT-enabled kiosks or apps that ask questions immediately after a product is used.
Example: A smart mirror could ask, “Did this size fit you well?” and use the answer to improve future recommendations.
🤓Fun Fact: 🛍️ Smart shelves don’t just track inventory—they can track your eye movement too. Some retailers use smart shelves with embedded cameras and sensors to study how long you look at a product before picking it up. Creepy? Maybe. Useful? Definitely.
Let IoT personalize rewards based on how often, where, or how a user shops.
Example: Smart fridges tracking when you’re low on snacks could prompt personalized deals via a grocery delivery app tied to your loyalty account.
🔍Did you know? 🍟 McDonald’s uses IoT sensors in fryers to ensure fries are cooked perfectly. Yes, even your fries are part of the Internet of Things now. McDonald’s has been experimenting with IoT to automate cooking times and maintain quality across locations.
While IoT opens the doors to futuristic retail experiences, jumping in headfirst without preparation can be risky. Here are a few challenges you’ll want to plan for:
With great personalization comes great responsibility. IoT devices collect huge volumes of data—from browsing habits to movement in stores. Without proper safeguards, this can raise serious privacy concerns.
Pro Tip: Always stay compliant with GDPR, CCPA, or any regional privacy laws. Transparent data practices build customer trust.
In 2023, a major European retailer faced backlash for using smart cameras to track in-store behavior without proper disclosures. A simple disclaimer could’ve prevented it.
IoT works best when it talks to your existing tech stack—inventory management, CRMs, POS systems. But older systems often don’t play well with newer, smarter devices.
Sensors, devices, backend systems, data storage—implementing IoT isn’t cheap. And if you’re not sure where it’ll create ROI, it can feel like a sunk cost.
Fun Fact: Despite high costs, 70% of retail decision-makers globally have already adopted IoT strategies to stay competitive. [Source: Zebra Technologies Retail Vision Study, 2023]
Collecting data is one thing. Turning it into something actionable? That’s where many brands stumble
Personalized shopping with IoT isn’t just a trend—it’s a game changer. From tailored offers to smarter shelves, businesses that embrace IoT can deliver experiences customers didn’t even know they wanted.
But getting it right means more than just collecting data. It’s about turning insights into action, protecting user privacy, and choosing the right tech partners.
Looking to make the leap into smart retail? Tools like Intelisa offer plug-and-play digital signage powered by AI and IoT—helping retailers connect with customers at the right moment, in the right place.
Ready to get started with IoT for personalized shopping? Get a Free Trial Today and bring your retail experience to the next level.
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Toronto: 20 Shore Breeze Drive, Toronto, M8V 0C7.
Toronto: 20 Shore Breeze Drive, Toronto, M8V 0C7.
